Dispute Management
Dispute management for invoices made easy with just four simple steps!
We offer the easiest way to migrate your chargebacks.
If you’re running a business, managing disputes like chargebacks comes with the territory. A chargeback occurs when a shopper disputes a charge directly with their financial institution or card issuer. With our secure online portal, you can respond to cardholder and card issuer disputes safely, quickly and simply! You can view your disputes by category.
We offer the easiest way to migrate your chargebacks.
Four stages of dispute management:
- Retrieval- Cardholder has requested a copy of their receipt to determine whether the transaction is legitimate.
- Chargeback- Cardholder has requested their money back on a transaction.
- Pre-arbitration- This is when you can provide extra documentation like proof of purchase, info about the shopper, proof of delivery and more.
- Arbitration- The issuer is not satisfied with the original rebuttal documents and requested a continuation of the dispute.
Demystifying the documentation process.
Disputes usually start with a Request for Information (RFI) or Notification of Chargeback (NOC). If you happen to receive an RFI, you typically have 24 hours to respond by uploading the proper documents from within your merchant portal. If you receive and NOC you have a bit longer- usually 40 days. During this time you can frame your rebut or respond to chargebacks by providing the following:
- Proof of purchase.
- Proof of delivery or order fulfillment.
- More details (phone number, IP address, etc)
We are the champions of online chargeback management.
Unwarrented chargebacks can take a big bite out of your profits. Making responding to them as simple as possible is our goal for you. With our secure portal, you can access easy to use dispute management tools that allow you to:
Issue a refund.
Issue a partial refund.
Accept a chargeback.
Rebut or respond to chargebacks by uploading documents and notes.
Track the arbitration process.